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PULSE · Knowledge

Knowledge that stays.
Version by version.

Maintain policies, guides and expertise with traceable versions. Connect content to processes, roles and applications as a shared foundation for your team and AI.

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From edited content to a reliable source.

Knowledge needs a traceable version and a place in everyday work. PULSE connects both.

Open the version history and compare version 2 with the published content.

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Knowledge

Authoritative content. With context and version history.

Published
SalesKnowledge page

Sales approval policy

Version 3 · 12 July 2026

Approving quotes

Quotes above €50,000 excluding VAT are reviewed by the Head of Sales and approved before sending.

Workflow and documentation
  1. Sales prepares the quote and pricing in SAP SD.
  2. The Head of Sales reviews the terms and approves the quote.
  3. The quote is sent after the decision.

The decision is recorded on the quote, keeping the approval workflow traceable.

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01

Maintain knowledge together.

Organise policies, guides and expertise in knowledge pages. Connect content to the processes, roles and applications it is relevant to.

  • Structured knowledge pages
  • Connections to processes and roles
  • Link applications
02

Track changes.

Open the version history and compare an earlier version with the current content. Changed, new and removed blocks show how it has evolved.

  • Version history
  • Block-level comparison
  • Restore earlier versions
03

Publish deliberately.

Publish changes when they are ready. The PULSE assistant can use published knowledge as a source, within the relevant access permissions.

  • Editing and publishing
  • Traceable knowledge versions
  • Sources for the assistant

Connected in PULSE

The right information in the right context.

The approval policy explains when the Head of Sales reviews a quote. Its links to the process and SAP SD make clear where the rule applies.

ProcessesQuote approvalThe workflow this rule applies to.OrganisationHead of SalesThe role the content refers to.SystemsSAP SDThe application in its business context.

Answers with a basis you can verify.

For the question “Who approves a quote above €75,000?”, the PULSE assistant can cite the published approval policy and the related decision. Your team can verify the basis of the answer.

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Good to know

Questions about Knowledge.

What does the version comparison show?

Choose an earlier version and compare it with the version currently open. The comparison works at content-block level and shows new, changed or removed content.

Can an earlier version be restored?

Yes, with the relevant permission. The version history helps you find and restore earlier content.

Which knowledge does the assistant use?

The internal PULSE assistant can draw on published knowledge within the user's permissions. The information an external AI client receives through MCP depends on the interface provided.

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Connect published knowledge to processes, roles and applications.

PULSE product view · Demo data · German interface

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Let's look at
how you work.

We'll show you Knowledge in PULSE, using your questions, workflows and the connections that matter to you.

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