Product walkthrough3 min read

Quote approval in PULSE: trace the answer back to its sources

A walkthrough of the illustrated AI response: what does the policy establish, what does the process explain, and where does the actual approval begin?

In this article

The question in our demonstration asks who must approve a €75,000 quote before it is sent. The answer names the head of sales, explains the subsequent steps and links to two sources. Let us examine those claims individually.

What the assistant view actually shows

PULSE product view · Demo data

PULSE demonstration with fictional data: the question and response appear on the left; the process context and two sources shown as read appear on the right.

The answer contains three kinds of information: the responsible approval role, the steps before sending the quote and a note about the changed threshold. Its source list identifies version 3 of the Sales approval policy and the decision to increase the threshold.

The question already contains an assumption that would need to be checked outside the demonstration: the €75,000 is treated as a net value. The question does not say so explicitly. If the transaction does not establish the value type, “Is that the net value?” would be an appropriate clarification. A precise rule helps only when the case details match it.

The policy supports the approval decision

PULSE product view · Demo data

The published knowledge page contains the approval threshold and procedure. Its version label identifies the illustrated content state.

Under the rule shown, the head of sales reviews quotes with a net value above €50,000 before they are sent. A €75,000 quote meets that condition. The policy also describes reviewing commercial terms and calculations, recording the decision against the quote in SAP SD and then having sales send it.

The reference to the previous €25,000 threshold serves a different purpose: it explains the change. Linking to the decision makes that explanation more traceable than a casual claim that the rule has changed. The applicable policy remains the basis for this particular approval decision.

The €75,000 case helps explain the approval route. That amount alone cannot establish whether the correct version was used. Why €40,000 is a better version-selection test

The process locates the decision in the work

PULSE product view · Demo data

The BPMN model places quote approval within the process. It represents the workflow; this view is not evidence that an approval has been carried out.

People need to know when a role acts as well as who is responsible. A role may hold several responsibilities. The process shows where its review belongs and what work follows. The linked role view helps place that responsibility within the organisation.

Read the illustrated evidence carefully: the assistant shows the policy and the decision as sources it has read. The process appears separately as context. This does not establish that every linked role or system page was also read for this response. A product walkthrough should preserve that distinction.

A role assignment also does not automatically grant access to a quote. Permission to record the decision in SAP SD must be established in that system. The business relationship identifies who is involved; the application enforces its access rules.

The answer prepares the work; approval is still outstanding

After reading the answer, sales knows the intended route. The head of sales still has to perform the review, and the decision must be recorded against the correct quote. That work turns a described rule into a completed transaction.

The views shown here do not establish that anything was posted to SAP, that a quote was sent or that approval was granted automatically. Their value is in making the responsible role, its basis and the next step traceable together.

When discussing your own approval process, begin with a specific question and follow each claim to its basis. A missing net value calls for clarification. A source that contradicts the answer calls for correction. A missing recorded decision means the transaction is still open. This keeps an easy-to-read AI response open to scrutiny.

Sources & further reading

  1. PULSE: Process management

    Product context for the process and assistant views. All amounts and roles in this walkthrough are demonstration data.

  2. PULSE: Knowledge

    Published knowledge pages and version comparison in the product.

  3. Felix Drösel: Wenn KI mitarbeitet

    Background on separating context, AI responses and the application carrying out an action; 6 September 2026. In German.